Terms and conditions of use

Product warranty

Unless otherwise stated, all products are new and have a term of warranty (most goods have 12 months warranty).
If not stated on the product page, or any details are not clear - please contact us before purchase.

Returns within 30days

If you are not satisfied with the item, you are welcome to return within 30 days of receiving.
If the purchase was simply a mistake or unwanted gift, return postage should be paid by the customer.
After 30 days or in the case the product is deemed to be damaged due to misuse - any repair service and or restocking fee will be deducted from the refund.

Public Safety & Accuracy

We attempt to make the information on this website and included with our products manuals as up-to-date and accurate as possible.
Following Japanese laws and keeping up to date with the laws of this country is very important to us.
Please note: the official language of Japan is Japanese, Product manuals may not all be available in other languages, where there is a discrepancy Japanese will take precedence.
If you notice any inaccuracy or mistakes - please contact us so we can quickly resolve the issue.

Record Keeping

We conduct our business in a professional and polite manner, we expect our customers to be satisfied with our products and service however we do not condone public slander or abuse of our staff via email or phone etc.
For staff training purposes and tax requirements all transactions and emails are stored for a period of 5 years minimum.